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It seems like the Ministry of Health has not updated their printer paper and/or has not updated their software systems to ignore printing these cards...  You should continue to remind patients that just because the card says "VOID" or "NUL", they may still be receiving benefits as long as the claim is accepted by ODB. Of course, you may need to call the Help Desk if claims are rejected.
More information on paperless Drug Benefit cards: 1) http://www.behindthecounter.ca/opinion/understanding-paperless-drug-cards-ontario 2) http://www.behindthecounter.ca/opinion/update-to-paperless-drug-cards-ontario |
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